Help
Questions, answered.
If yours isn't here, contact us — a real person reads it.
Booking
How long does booking take?
About a minute. Pick a service, choose the size that matches your property, add a couple of photos, and you'll see a price.
Why do you want photos?
They're how your pro confirms the price without driving out for a site visit first. Better photos mean fewer price adjustments.
What if I don't know my yard size?
Choose “not sure” and your pro will confirm it. You approve any change before the work starts.
Can I book for a specific day?
You can give a preferred date. Your pro confirms what actually works — they're scheduling around weather and a route, so there's usually a short conversation.
Money
When is my card charged?
When the job is complete — not before. Approving an estimate places an authorization, which is a hold your bank puts on the funds, not a payment.
Why is the hold more than the estimate?
A small buffer so that if the job turns out slightly bigger than the photos suggested, the adjusted price is already covered and you don't have to re-enter a card. You're only ever charged the final amount.
What if I cancel?
Cancel any time before your pro starts and the hold is released. You are not charged.
Can a pro charge more than the estimate?
Only with your approval. Small adjustments within the buffer go through; anything substantially higher becomes a proposal you have to accept first.
Do you take cash?
No. Payment stays in the app so there's one clear record of what was agreed and what was paid — that's what makes disputes resolvable.
Coverage
What areas do you cover?
All eight South Jersey counties. Whether a job is bookable in your zip right now depends on whether a verified pro serves it yet — check your zip on the home page for a straight answer.
My town isn't bookable. Why?
Your town is in our region, but no verified pro covers that zip yet. Join the list and we'll email you the day one does. Those signups are literally how we decide where to recruit next.
Are you only in New Jersey?
For now. South Jersey first, then the wider Philadelphia metro, then NJ, PA, DE and MD.
Trust and safety
Are pros vetted?
Yes. A pro cannot be matched to a job until they've passed review and completed Stripe's identity verification for payouts.
Can you see my location?
Your address is shared with your assigned pro so they can do the job. Their location is shared with you only while they're on the way, and stops the moment they arrive — it isn't stored as a history.
What if something goes wrong?
Contact us. Before-and-after photos and the price history are on every job, so there's a record rather than two conflicting memories.
For pros
What does it cost to join?
Nothing to sign up, and no lead fees. Yarderly takes a commission only on jobs you complete. See pricing.
Do I set my own prices?
Yes, per service and per property size. Yarderly never sets your rate.
Can I work in more than one town?
As many as you want. Pick them during setup and change them any time.